Theia Fidelity Error

Topaz Video AI Bugs and Issues
1

I get an error when trying to do a preview or full export using Theia AI model finetuning fidelity. I can use other AI models without any problem and I even used Theia fidelity on another video.

My laptop is a 12th Gen Intel Core i7 Windows 11 with 32 GB RAM and GeForce MX550 (2GB).

logsForSupport.zip (1.9 MB)

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Thanks for uploading the logs. This is an out-of-memory error caused by your GPU. Unfortunately, your VRAM of 2GB is below our minimum system requirements of 6GB.

You can try changing a few settings in the preferences panel:
File>Preferences>Processing

  • Set the AI Processor to GPU
  • Set the max memory usage at 10%
  • set max processes to 1
  • save the settings and exit the panel.
3

Ok thank you so much!