When I start Topaz Video AI I’m told that there are 2 updates available. When I install the downloaded updates, I get an error message that states “The specified account already exists”. The update is rolled back and exits.
Windows 11. No VPN. I have Topaz Video AI 5.1.4.
Topaz Video AI Installer Log.txt (4.0 MB)
Let’s try running the Windows Troubleshooter to see if it can help resolve the issue.
If it doesn’t work, please let me know or reach out to our support team via email at help@topazlabs.com
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