The program closes unexpectedly every time I upload a photo to start working

Topaz Photo AI Bugs and Issues
1

MAC USER. the program closes unexpectedly every time I upload a photo to start working. Also if a try to edit a photo from Lightroom, once Topaz is open, it closes again and again
Steps to reproduce issue:

  1. Step 1 Open any photo with Topaz or From Lightroom
  2. Step 2 Topaz shows home windouw
  3. Step 3 Topaz crash and close the window

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

3

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.