[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.] Steps to reproduce issue: Use TPAI 3.0.3 as a plugin/filer in PS 15.9, return to Photoshop TPAI is still in the list of open application and cannot be closed except for force quit Topaz Pho…

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI: First please make sure that you have your Photoshop plugin fully closed before proceeding. Start by clearing any previous plist files that are on your computer for T…

I’d like to get some more information to help troubleshoot the problem you are having. Could you send us your computer’s full system profile? How To Obtain Your System Profile (Windows) How To Obtain Your System Profile (Mac) Also if you can, please try to recreate this problem in Topaz Photo AI…

Mac Studio_070624.spx (9.1 MB) The system report is up - will send the log next time I see the problem.

2024-06-07-09-39-14.tzlog (107.6 KB) 2024-06-07-09-40-33.tzlog (20.7 KB) Automate Plugin Log.txt (11.9 KB) Filter Plugin Log.txt (9.5 KB) lastSessionFiles.txt (22 Bytes)

2024-06-07-09-36-23.tzlog (88.6 KB) 2024-06-07-09-36-52.tzlog (62.2 KB) 2024-06-07-09-37-11.tzlog (77.2 KB) 2024-06-07-09-37-51.tzlog (69.2 KB) 2024-06-07-09-38-14.tzlog (139.7 KB)

Hi John Problem came up again – after 4 or 5 uses of the Plugin - logs are up. Hope it helps Markus

Thanks - looks like the problem is solved for now. I keep an eye on it and will let you know if it comes up again.

Topaz Community

Still hanging - not closing

Photo AI Bugs and Issues

resolved

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