After update, my viewer is weird, I can’t even look at the right frame, because the split line has a bug, the split does its thing at completely different place, also when I zoom out all the way, there is a huge gap at the top so I still can’t fit the screen and It’s impossible to compare results, as I can barely see the other frame, I did an upgrade just so I can finish this music video on time, but now I am so stressed that I will not make it… please help me as soon as possible.
Video format is: H.264 3840x2160
logsForSupport.zip (195.2 KB)
P.S. you can’t watch Preview in the app if the video is 3 min long, only if you click “Show in Explorer”
The team is aware of some issues with the split screen not aligning properly for a clean view and are working on this issue.
You should be able to set the view zoom level to Fit and have it show the entire frame on both sides. Is that not working for you?
The logs you shared and the preview screenshots are not showing any previews or processes being run on the video in the newer release of the app.
Yes, the zoom set to fit to screen, I’ve tried every option, the whole frame is offset, even if I have it as “single” it doesn’t sit the screen, and half of the frame is hiding at the right side of the panel even if I zoom out all the way.
I did not do the log for preview, do you need me to open another case for that?
Can you run a quick preview with applying Proteus and then send me a screenshot of the preview windows and the logs to see what is going on? Trying to gauge if the app is misreading the pixel dimensions on the video when it is bringing the file in.
You can email those directly to use at support@topazlabs.com or post back here whichever you wish.
Here: preview does not show in the app… and that video offset make it impossible to work.
logsForSupport.zip (583.1 KB)
