Sound issue

  1. when I set the sound of the output in the preferences to copy or auto
  2. when exporting multiple files
  3. when the sound of the startup file is none.
  4. all files registered in the output will have a sound of none.

Hey there! Please reach out to our support team directly using the support beacon at with this behavior. Please also be sure to include your log files for the app (Help > Logging > Get Logs for Support) as well as your complete system profile (Instructions for Windows/Instructions for Mac).

I will also need to look at the following:

  1. Input file
  2. Exact Repo steps
  3. Exported file

You can securely submit your files(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Submit File to Dropbox