Slow processing and export

[p.o_4505 (Ahmed Ginawi)]

Enhance
lastSessionFiles.txt (22 Bytes)
takes forever, and image processing does not finish

Steps to reproduce issue:

1 open TL from photoshop
2.enhance (increase size)
3. export to photoshop.

it is still hanging there after more than an hour.

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Please follow the steps below to reset your Photoshop plugin.

1. Close Photoshop fully.
2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
3. Open Photoshop Elements and check the File > Automate > Topaz Photo AI plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

[p.o_4505 (Ahmed Ginawi)]

Hello John,

Is this for me?

Is it related to your previous email (attached)

(Attachment Re- Enhance upscaling takes forever.eml is missing)