I am now having issues opening BOTH Sharpen and Denoise-Denoise i paid for-I can’t get into either program it shows Entry Point Not found on BOTH programs now-it started with an issue with Sharpen Trial, on 9/26, 13 days after I downloaded it so I still had 17 days left, I got a reply from Topaz helpdesk (255584) and none of the options discussed worked, because I can’t access the program at all. So I tried DeNoise, which I fully paid for after its trial, and now I can’t even access that. What’s going on???
What are your PC specs?
Please include the type of PC (desktop, notebook, surface), the amount of RAM, the GPU and vRAM.
Also are your GPU drivers up to date from the manufacturers website?
I’m having the same issue. Have some soft images so I thought I would add Sharpen AI to my Topaz arsenal.
It will not open, even after reboot.
System specs in photo
Would the .dmp file help?
Graphics card is a NVUDIA GeForce GTX 960
Make sure that the GPU is selected for Sharpen AI in the Windows Settings, Graphics Settings and make sure the driver is up to date from the NVIDIA web site … should be version 457.30
THis is my driver version 27.21.14.5148
I’ll check out the NVIDIA website
Thanks
I updated the driver. Rebooted. Still not working.
Not sure where these are:
“Make sure that the GPU is selected for Sharpen AI in the Windows Settings, Graphics Settings”
If you have more than one GPU you can allocate the high performance GPU under Graphics Settings which is found in the Windows Settings.
What type of pc do you have? And are there any messages when it doesn’t start?
What type of pc do you have?
See post 27/32
And are there any messages when it doesn’t start?
Do you want to allow this app to make changes…
I click YES
I get the little spinning “beach ball” for a few seconds, then it stops. After that nothing.
I assigned my high performance graphics card NVIDIA GeForce GTX 960
I rebooted. Still nothing.
OS and manufacturer please.
Are you running the installer or the application?
Sorry,
It’s a Gigibyte Z97M-D3H motherboard
I’m running the app from the startup menu as the Administrator
Did you install the app using the current user id? Because it shouldn’t be trying to alter anything if it is only running the app.
Looking at the installation instructions, I didn’t see anything about “current user id”. I just followed the prompts.
I’m currently downloading the “full Windows Installer” to try that, after I remove the previous install.
Tried the full windows installer, still no go.
I think you should raise a support request at the main website as there is something causing this on your pc. It should install to a local disk and run from there.
I assume the user id that installs the application has admin access and is the same user that runs the app.
I also assume it did install and you have checked if there is a message on the Event Manager that may give an idea of why it won’t run.
I notice you saying you have a dump file so a error must have been generated in the Event Manager. Make sure you include that with your ticket to support.
None of my Topaz programs work. They did before one of the updates. Now, NONE of them do. I’ve updated everything and followed all of the advice. I even bought a new monitor and hooked it up (three cables). I updated my graphics from the graphics site. It tries to open but doesn’t. I tried support, but it didn’t help. It’s sad. The programs all worked before an update this summer.
If deleting a registry key works, then why hasn’t anyone posted the registry key to delete? This seems like a pretty common problem.
Please post your PC details. That is; OS, processor, RAM, GPU and vRAM, and current version of the GPU driver.
What is the version of SharpenAI you are having problems to open?
I figured it out. Very simple fix. I uninstalled the product. Restarted the machine and then “right clicked” on the installer and clicked on “run as administrator”. After it installed. Worked liked it is supposed. to.
-Adam
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