I was using Sharpen AI since it was originally released until the update in early April (approx April 6). Since then, I can’t access Sharpen AI from PS, LR, or Studio. It just simply will not open. I’ve followed along as others have seemed to get help from Support and get going again. Still, no joy here.
System specs: Win 10 Home 64-bit OS - NVIDIA Geforce GTX 745 with 4GB vid mem, 32GB RAM, Intel i7 6700 @3.4GHz
I’ve uninstalled the app, rebooted, cleaned the Registry, etc, and reinstalled. Nothing.
Unfortunately, I had a small client job to do just after this, so am really frustrated. Got that solved, but not as good as I think it would have been with Sharpen AI.
Longtime Topaz customer. The new AI products, Gigapixel, DeNoise are working fine. Really want Sharpen AI to work also.
Created a support ticket on April 13 that has had no response - (unreal - just now, the link to it isn’t working - gives me Error 502 - Bad Gateway - try again in a few minutes).
Hope that this community can give me some suggestions.