Saving Portrait Image

When saving a portrait photo that has been cropped or not cropped the saved image is a cropped landscape that is elongated to fit.

In AI and workedon.pmg|

  1. .850x720](upload://3Xi4RhO4NaG6Jd4n0JJTOzStOet.jpeg)
  2. 726x850](upload://d6EItYqEu24mqprFzEC2OTI1hPr.jpeg)
  3. 850x743](upload://fwlLU23h25L2HpeU0WxoMwuP25e.jpeg)

Log files
2024-04-01-06-06-18.tzlog
2024-04-01-06-19-13.tzlog

Topaz Photo AI v 2.4.2 on Mac

Thanks for sending in those log files.

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

Howdy John,
I just sent you a file containing what you requested.

I did screw up giving you an incorrect email address “robyall@yahoo.com”. I is robyal@yahoo.com.

Regards,
Robert

| john.topazlabs John S
April 2 |

  • | - |

Thanks for sending in those log files.

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

It does not appear that I received your files in the Dropbox. Would you mind sending those back in? If you are having trouble you can always reach out to us at the following link:

Topaz Labs | Support Page

Howdy John,

Just sent the three files to drop box you requested.

Cheers,
Bob