[RESOLVED WITH V3.3.2] - Canon R5 Mark II Currently Not Supported | v3.2.0 and below

Photo AI V3.3.0 → Canon *.CR3 File from Canon R5 MKII can not save as *.dng file. Error: DNG write error

Steps to reproduce issue:

  1. develop Canon R5 MKII file in Photo AI 3.3.0
  2. save or export the File
  3. Error note is showing

Topaz Photo AI [v3.3.0] on [Windows


]

Same problem. Canon R5 Mark II / Windows 11.

…Jerry

Same here.

Workaround is to use TIFF export at 16-bit instead of DNG but at a 4x storage space cost (which is a bit painful).

I underatand this is due to LibRaw support - but LibRaw LLC has started supporting the R5m2 in their own products already (FastRawPreview).

Topaz products are not compatible with the R52’s RAW files and no commitment from them as to when that will happen since they rely on the Open Source LibRAW, which is compiled by volunteers.
So if you want to convert to DNG you have to do it through Adobe Camera RAW, Canon DPP or other 3rd party software that does support the R52’s RAW files first. Then you can process on Topaz products.

Hello everyone!

I would like to let you know we have released Photo AI v3.3.2, which now fully supports the RAW files from your Canon R5 Mark II . You can forego the previous DNG workaround and edit the native RAW files directly with Photo AI or its plugins.

We want to thank you for your patience and collaboration while the Developers worked through adding support for your camera model. We appreciate your understanding, and we hope this new update will improve your workflow and photo editing experience.

You will be able to download this update by using your in-app update option or by using the link below :point_down:

You can find a full list of changes and fixes for this version release at the following link:

Please let us know if you have any issues in updating to this version or any other questions, comments, or feedback :slightly_smiling_face:

Happy Editing :camera_flash:

Dear all,

thank you for the information, that’s nice from you!

BR Friedrich
www.scan.at