I use AI photo as plugin for Ps.
I’m doubting the next as to be concidered as suggestion or as a bug. It’s has been there in former versions, not just the latest.
after analyzing, I use the sugested enhancements.
open “sharpen” to do adjustments. The detail of “sharpen” opens left, next to the enhancements sidebar.
when I click the “controls” button, the detail sidebar jumps to right, covering the main enhancements sidebar. With every click on controls it goes more to the right, until the main enhancements sidebar is totally covered.
The only way out is to drag the detail of “sharpen” back to it’s rightful place or close it with the “x”.
It’s not obstructing the woking of the program, but the jumping is enoying.
Once you click “Edit selection” and click back “controls”, the sub-sidebar stays in place.
This is certainly not normal behavior. Nothing changed on the behavior of the Controls panel, and it moving upon every click is not normal.
I would have you check 2 things;
Confirm that your computer meets the System Requirements to run Photo AI. This is especially important since you are using it with Photshop open, and those 2 programs take up a lot of memory to be opened at the same time. Make sure you have 16GB minimum of RAM, and 6GB minimum of VRAM. Let me know if you need help consulting your System Profile to be able to know if you do meet the requirements!
If you are on Windows, confirm that all your graphic cards (if you have more than one) are up to date and on the latest driver. You can go to Device Manager in your computer settings, then Display Adapters, then Double click on each of your cards, go to the “Details” tab and Update the driver.
It’s an older custom build machine with a I7 processor. Specs should be ok, specs file is included in this email
Only 1 graphic card, NVidia GForce GTX980 with latest driver dd. 20/08/2024
The problem only existed in the sharpening module. With every click the “sharpening window” moved a step to the right until it covered the main sidebar completely.
I’m using the latest Ps versions, as well as the latest Topaz AI photo version.
Since the update from last week (or the week before) I didn’t notice the problem any more so far. I guested your development department already took care of the problem.
The sharpen pane jumps in front of the main pane when docked to the sidebar, covering the sidebar.
You have to close the sharpen pane and reopen it again to be able to use the sidebar.
The problem only appears with Sharpen, not with Denoise or Recover faces, …
I reported this some while ago on a former version. It disappeared on 3.2.1, but I get it back on 3.3.x now.
Meanwhile I changed hardware because other restrictions in Topaz & Photoshop.
motherboard: Asus ProArt Z790 creator Wifi
Intel core i9 14900KS
32 GB DDR5
Asus TUF-RTX4070-O12 with 12GB VRam
Windows 11
Steps to reproduce issue:
open “sharpen” to adjust sharpening
if the sharpen pane is not attached to the sidebar, click on … and dock it to the sidebar
The sharpen pane is now nicely next to the main sidebar
Click on the “edit selection” and do your selection or correct the subject by painting
click on “controls” to change the amount of sharpening or denoising
The sidebar jumps in front of the sidebar and makes it impossible to do other operations unless you close the “sharpen” pane.
PS: Topaz AI is used as a plugin in Adobe Photoshop
First, to help with the troubleshooting process, I would like for you to follow the steps below to clear the registry, as some users have reported this resolving this particular case:
Today, I was doing a couple of pictures. Tought it was solved after your instructions. Clearing the registry keys, deinstalled the version, rebooted, installed again.
When I switch between “Edit section” and “controls”, the pane shifts little by little every time to the right.
It only happens with one module: “Sharpening”.
It doesn’t occur with denoise, adjust light, balance color, …
They only solution is to unlock from sitebar and lock to sidebar again, or close the pane entirely.
It’s not obstructing the module to work, but it’s very anoying that it shifts to the right with every click and covers the main sitebar.
One more detail: it seems to occur when I use my Wacom Intuos 5 tablet.
