RESOLVED IN V4.0.2 - [NDIVIA RTX 5000 series] - Sharpening "Standard" issues on this new NVIDIA card

When program sharpens image, the picture is weird full of different colors. Even saves that way.
Please advise.

  1. Do you have an example?
  2. try sharpen „strong“. there were some issues in the past with bw images getting all kind of strange moire like Colour artifacts with the sharpening models that were not there when using the strong model.

@gregory.loflin - We are looking into optimizations for this new RTX 5080 card you have. For now issues seem to occur on Sharpen Standard. Test Strong. If it works you can force Strong to be the model to be used, in Preferences > Sharpen.

If you need to use that specific enhancement, test forcing the CPU to process in Edit > Preferences > General > AI Processor > CPU. Click save and retest.

I will try it out.

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--------Same problem with my MSI Vanguard RTX 5080. Setting sharpening preference to “strong” appears to have worked in my case.

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Yes Strong is to use for now, which you can force as the default model to be used in Edit > Preferences. Our development team is looking into the issue with Standard and we will circle back here once resolved!

Hi there, I’ve got some issues with some of the options on sharpen and denoise. The final result giving me some weird colors when i use strong denoise or standard sharpening. please find attached the photos.


I’m also getting the exact issue on any image I use making the program unusable now.
Even the pop up menus have large blank black areas too hiding all the text.
Is this an issue with the 5090 GPU that I’m using?


Hi.

These are two different issues

The first is probably related to the GPU and the second is a Windows update conflict which is being investigated

Here’s the link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

Hope this helps

@angelos.alexandrou and @mattcole2008 - adding you here as the issues you are flagging will occur on the new RTX 5000 series card you have, and will occur on Sharpen Standard only. For now, use Sharpen Strong, which you can force as the default model to be used in Edit > Preferences. Our development team is looking into the issue with Standard and we will circle back here once resolved!

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@paul.ramsteijn
Adding you to the thread for the RTX 50 series issues.

When using the sharpening tool in Topaz AI the following is occurring, the same occurs to the subject in the exported image.

Re-installing Topaz AI does not fix this issue.

@phillip.veneris - moving your message here, as this occurs on the new RTX 5000 Series cards.

This will occur on Sharpen Standard only. For now, use Sharpen Strong, which you can force as the default model to be used in Edit > Preferences. Our development team is looking into the issue with Standard and we will circle back here once resolved!

Hi, I have tried to denoise and then sharpen a picture open from Ligthroom Classic V14.2.
Denoising did not cause any issue, but when trying to sharpen the picture, I get a weird result (see picture)

I am running the latest versions of Topaz on a high-end Intel desktop with an Nvidia 5080 GPU.

@frederic.piret - moving your message here, as this occurs on the new RTX 5000 Series cards.

This will occur on Sharpen Standard only. For now, use Sharpen Strong, which you can force as the default model to be used in Edit > Preferences. Our development team is looking into the issue with Standard and we will circle back here once resolved!

I would like to report the same issue with a 5090 card on a MSI laptop

Das gleiche Problem mit meiner 5080 bei schärfen Standard. Ich habe alle neuen Nvidia Treiber getestet und Topaz ist aktuell. Das Problem besteht jetzt schon lange, ich hoffe es wird bald behoben!

@peter.rayling - Yes, we are in the final stages to get a fix out for this. Will keep this thread here updated once the fix is released.

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Just adding myself to the list for completeness as a 5070 owner (although I have already contacted support vis email)

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I just got a new computer and downloaded Topaz AI when applying Sharpening the photo gets distorted. What causes this?
IMG_4601.dng (42.8 MB)