Hello,
For anyone having this error message: “Your CPU must support AVX instructions to install this program”
First step is to make sure your computer has AVX instructions.
- If you already had Photo AI on your computer and you are just updating version, then this confirms you have AVX instructions, you can follow the steps in the next section.
- If you never had Photo AI installed on this computer, send us your System Profile at support@topazlabs.com and we can confirm: How To Obtain Your System Profile (Windows)
- Example: Snapdragon machines do not have AVX instructions. We are working on supporting Snapdragon Processors in the near-future.
**If you have AVX instructions and still get the error:
**
First make sure you are using the Windows installer link and not the ARM link (for Snapdragon machines) If you made sure you were using the correct installer:
- Update the MSVC redistributables: https://aka.ms/vs/17/release/vc_redist.x64.exe.
- Then try running installer again.
Also make sure you are on the latest Windows update:
- 2 places, first is in Settings > Windows Update > To do Updates there
- Then the ones in Settings > Windows Update > Advanced > Optional updates
If all fails, Test a full uninstall of the app:
- In Add/Remove Program, uninstall Photo AI
- Do a sanity check that all Files in C:/Program Data and Program Files for Photo AI are deleted.
- Then reinstall from your “My Products" page
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Message us at support@topazlabs.com if any issues persists!
