[RESOLVED by updating MSVC] - Click here if you get “Your CPU must support AVX instructions to install this program"

Photo AI Bugs and Issues
1

Just purchased and trying to install Photo AI 3.3.1

Installer freezes with this error message: “Your CPU must support AVX instructions to install this program”

My CPU: Intel Core i7-8700K (should support both AVX and AVX2 instruction set extensions).

Tried disabling Windows antivirus. Also run “bcdedit /set xsavedisable 0” to enable AVX on my system - just in case. None of these helped.

Please, advise.

2

Please follow the instructions here to run the installer in the Admin Command Prompt.

  1. Search for Command Prompt. Click run as Administrator

  2. Follow the instructions here to get the directory for your Downloads folder | Running Topaz Photo AI Installer with Admin Command Prompt Windows | Loom

  3. Type in the below command and then hit Enter to run the Topaz Photo AI installer. Make sure the name of the installer in the command matches the one in your Downloads folder.msiexec /i TopazPhotoAI-3.3.1.msi

3

Followed those steps but no luck. Trying to troubleshoot with Ange from support via email. Any new ideas appreciated!

4

I have the same problem on a Lenovo X1 Carbon with i7-7600U which supports AVX.

5

Partial Success! Got it to install version 3.2.0. Everything above that did not install due to AVX error. So the bug must be in the software, not my hardware…

6

Where did you download v 3.2.0 from ?

7

Nevermind, I found it. Thanks

8

Hi Lambster. You can download a previous version from this link

Simply choose any version you need and install

Hope this helps

9

I am having the same issue on my brand new Microsoft Surface pro which DOES support AVX.

10

Our team is investigating this issue further and we will be sure to reach out to this thread once we have more information to share.

11

I’m having same problem on a new i7 14700f system running Win 11 Pro 24H2. I’m gutted as it was fine of the old Dell i5 it replaced…

12

Same problem here running an Intel Core i7-13700 with Windows 11 Pro.

14

@tomas.bozack @paul.k_wirdnam

If you are still experiencing problems please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com

Ange.topazlabs (ange.topazlabs@gmail.com) 16

Hello,

For anyone having any of these errors:

  • “Your CPU must support AVX instructions to install this program.”

  • “Error status 0xc0e90002”

  • or any .dllinstaller errors

See steps here to resolve this

Message us at support@topazlabs.com if any issues persists!

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