Remove tool selection problem

I simply open a photo do process. Select remove tool and then object selection.
Then when I select and click on what I want to remove, the program shuts down.

Topaz Photo AI [v2.40] on Windows

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hey John.

I was trying it again today and it worked this time. So not sure what the problem was the first time.
Haven’t had a chance until now to update. Thanks for the reply though.


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