Raw files no more opening in Lightroom classic workflow (exit code 512)

in LR:
File>PluginExtras>Process with Topaz Photo AI

I get the 512 error
used to work previously


Topaz Photo AI v.3.0 on Mac Studio Ventura
Screenshot 2024-04-19 at 00.07.17

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Uploaded John

and attached are the log files in Topaz

Loris

2024-04-23-10-02-25.tzlog (22.2 KB)

2024-04-21-21-51-5.tzlog (392 KB)

lastSessionFiles.txt (137 Bytes)

2024-04-21-15-14-12.tzlog (1.53 MB)

2024-04-21-13-20-11.tzlog (1.04 MB)

2024-04-20-19-46-10.tzlog (106 KB)

2024-04-20-19-23-23.tzlog (26.2 KB)

2024-04-19-18-18-38.tzlog (25.3 KB)

2024-04-19-00-22-10.tzlog (24.7 KB)

2024-04-19-00-08-9.tzlog (29 KB)

2024-04-18-22-59-15.tzlog (416 KB)

2024-04-18-22-39-50.tzlog (434 KB)

extactly the same problem with 3.01
NOT SOLVED

With Topaz Photo AI v3.0.2, the memory leak caused by large exports of RAW images has been fully fixed!

You can use the in-app update option, or you can click on the following link to download the installer:

Let us know how this goes for you, and if you have any feedback or comments, you can always reach out to us here or you can send us an email at help@topazlabs.com.