Proteus Natural is not working and always gives the error code on my Mac studio M1 Ultra 64 Core GPU 128 GB Ram Machine but it works on my other machine which has Mac studio M4 Max 40 core GPU with 128 GB Ram

I had the same problem. This forum solved it. Have you tried setting the max memory to 10% in the app’s settings? (per Chamberhouse ) [RESOLVED macOS 26.3] Grid-RGB artifacts with Starlight on macOS 26 (Apple silicon) - #39 by Ted-Leeds BTW, how is the M4 studio compared to the M1 Ultra speedwise …

Can you share the logs from the app for the support team to review what is going on here? As Ted-Leeds mentioned we aw some users be able to run the model when setting the max memory lower. You can attach them here or email them to the support team directly, help@topazlabs.com . To gather logs, plea…

I just emailed them the logs just now from my M1 Ultra 64 Core GPU 128 GB RAM 8TB storage machine. Even when I do the Benchmark test Proteus Natural gives Error message. But it works on my M4 Max with 40 Core GPU and 128 RAM. Attached are the screenshots of Benchmark from both my machines - [Scree…

[image] Ted-Leeds: [RESOLVED macOS 26.3] Grid-RGB artifacts with Starlight on macOS 26 (Apple silicon) - #39 by Ted-Leeds I tried 50 percent memory and it still doesn’t work on my M1 ultra. Also I had no other apps running at that time. I will try again with 10 percent memory but than what is…

Hi Kyle, No the 10 percent trick didn’t work on my machine. :innocent:

Looking at the benchmark tests, one is showing as -2 and the other as 0 for the device in the processing settings. The -2 is the auto setting, the only way to reset that is to clear the plist files.

Please, Kyle - NO - there is another way to change the -2 to 0 without deleting the plist file and hence losing the other data. I’ve previously given exact instructions on how to do this and I’ll see if I can find the link, unless someone else gets there first. Also really annoying is that Topaz s…

Here is the original post with instructions for TVAI: [image] AI Processor: "Auto" STILL not fixed Bugs and Issues A quick check of the latest benchmarks, including v6.1.3, clearly shows that the AI Processor being set to “Auto” (device: -2) still hasn’t been …

I was successfully abel to delete the old plists from my Mac Studio, and Now when I did the benchmark test it does show device: 0 vram: 1 instances:1 but even after that it still gives me error when processing Proteus Natural Also some of the Benchmarks got worse like the HyperionHDR was 59.41fps…

I can also confirm that Proteus Natural fails on my Mac Studio M1 Max 32GB - UNLESS I set the max memory to 10%. Topaz Video v1.6.1 macOS 26.5.2 I think the problem is that Proteus Natural doesn’t like the M1 Neural Engine (ANE). (My M3 Ultra works fine.) Here’s what I think is the relevant par…

Proteus Natural not supported on Mac Studio with M1 Ultra 64 core GPU chip

Topaz Video Bugs and Issues

Chamberhouse July 21, 2026, 6:31pm 9

Here is the original post with instructions for TVAI:

However, because we are now on Topaz Video, not Topaz Video AI the following needs to be changed instead:

“com.topazlabs.topaz video.plist”

rather than

“com.topazlabs.topaz video ai.plist”

Regards

Andy