I’ve tried all the prores codecs but Premiere takes minutes to simply import the file, and then only audio is available. What’s going on? The other video exports don’t work in Premiere either. What am I doing wrong?
Can you share the app’s logs, the input video, and the exported video for testing?
- To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
- The original input video
- The exported video
Also, which version of premiere are you running?
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox
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