Projects disappear from drive after finishing

Topaz Video AI Bugs and Issues
1
  1. On every computer I have , the video disspears after the process has finished. I have watched the video be created on the drive then dissapear just after the project finishes. This happens on Win and Mac
  2. M4 MacBook Pro. 64 GB RAM
    logsForSupport.zip (2.7 MB)

logsForSupport.zip (2.7 MB)

2

Can you try converting your mkv input using Handbrake to an mp4 and then try importing the converted version back into Video AI for processing?

  1. Drag and drop your video to import it

  2. I recommend going to the “dimensions” tab and under “resolution limit” > none

  3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source

  4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.

3

Hello,

So what’s happening is the file is disappearing just as the project completes. I can copy the file and play it while the program is still executing, but literally when it finishes the project I get the error message and the completed file disappears. It seems to delete the file when finished. I can’t read the logs so Im not sure what’s going on.

4

The logs show that the process is getting an error during the last part of the process when it is encoding so the file never finishes. This is likely caused by a metadata issue with the .mkv file.

Can you try converting the input file using the steps above?