Program gives error with preview

[vitor.alves]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

Program after the latest 2 updates gives this error when trying to Preview:
Please contact support.

• Collect the logs: Help > Logging > Get Logs For Support
• Contact: Help > Get Support
  2023-07-27-19-39-24-Main.tzlog (72.7 KB)
  logsForSupport.tar.gz (1.6 KB)
  logsForSupport.tar.gz (12.6 KB)

[vitor.alves]

My system profile:
logsForSupport.tar.gz (12.6 KB)

[tony.topazlabs]

Hello,

Could you double check that the Z:\Backup\ folder is accessible in Windows Explorer? From the logs, it looks like Video AI cannot write to that folder.

[vitor.alves]

Thank you, it seems to have solved the problem. The disk was out.