Product won't activate

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Hit activate.
  2. Step 2 Go to website and says success.
  3. Step 3 Pop up in software says network error.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Thanks for reaching out. This error usually indicates that something is blocking the activation from returning to Topaz Photo AI.

Please disable antivirus, firewall, VPN, or proxy that may be on your computer. Then try activating again.

If that still does not work, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.
Log Folder

3

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