Not sure this is a bug, but I am having this issue: I am trying to process a video in topaz AI, but I can’t export it. I get this message:
the original resolution of the clip is 2400x600 and I am trying to double it. (however the problem is present also without changing the resolution.
I know sometimes codecs and containers have weird resolution problems, but I tried changing the resolution of the original video, the output codec, the coded I import the video in, but the message is still there.
Clearly the resolution I am trying to use is well within the limits mentioned in the message. Can someone help me understand what’s going on please?
I am on win 10.
One thing I should add, is that I just updated to the latest version of TopazAI and I think I am getting the same problem with any video I try to process, even videos I already processed in the past. Could it be the update has a problem?