Problem to erase a part of picture. The object selection is poorly cut out

Topaz Photo AI Bugs and Issues
1

. want to remove the background from my photo, with Photo AI ver: 3.3.0

Steps to reproduce issue:

  1. Step 1 I select object which turns backgroumd in orange, then start the deletion
  2. Step 2 it takes a good half hour and the cut-out object is poorly deleted.
  3. Step 3 then Topaz continues to run for another half hour and I stop working.

i try to send you a printscreen to how poorly its cut-out, but no way !!!

Capture d'écran 2024-10-24 145315
Capture d'écran 2024-10-24 1453151841×1024 95.6 KB

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

The Remove Object tool in Photo AI is not intended for full background removal. Instead, it’s designed to blend smaller removed areas with the surrounding image. For complex background removals, this tool may not deliver the desired results, as it’s best suited to removing specific objects and filling in with surrounding textures.

If background removals are essential, we recommend using a dedicated tool designed explicitly for that purpose, as it will provide a more precise and faster outcome.

Let me know if you have any other questions!

3

Thanks for answer, but I see a problem, when you select the background it get completely orange that’s mean you cannt select small part of it. In fact its not so useful as mentioned by other customer! It would be good to just have a pencil small and large till the limit of efficiency it can assure.

And more when you start removing, it fill up a big part of memory and block my PC. Too heavy even with 32 Go!

A bit disappointed from what it promise.

Brgds

MR

~WRD0001.jpg

4

Hi i hope you can give me an answer for my last question: when i want to mark a smaller part to remove, the red brush doesnt follow the mouse move, instable befor to stop, but its difficult to be accurate with the covering of the part to remove! And when i start the removing, it takes all th memory and dont finih to remove, i have to stop the process if i want to work again with Topaz AI.

5

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

6

Hi, i send you the 7th nov my Dxdiag on your Dropbox, did you receive it? Did you already look at it and can you give me some information concerning my problem?

Hope you can help me with affordable solution.

Hope to hear you soon.

Brgds

Michel Reigner

8

Can you test this as a first step:

  1. Open Photo AI, and before importing any files, go to Edit > Preferences > General

  2. In the AI Processor drop-down, change the Auto to CPU.

  3. Import a file and process it.

10

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