After downloading the latest Video AI 7.0, I have trouble launching the software locally, it keeps closing on its own. I can launch it only when I am online and the processing speed of my Proteus model has dropped from 9.1fps to 8.4fps. Please advise.
Can you send the logs to the support team for us to take a look at what is going on? If you can also send your system profile that will help. You can email them to help@topazlabs.com
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
