Preview not working Photo AI v2

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Import either ARW or DNG file
  2. Step 2 Wait for Auto to Denise and sharpen
  3. Step 3 Preview looks exactly same as original

Topaz Photo AI [v2.0] on [Mac]

Please follow the instructions below to fix this issue.
Topaz Photo AI Freezes on Importing Image (Mac)

Let me know if it’s working after doing this. If it’s still not working, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the bottom 3 log files to your reply and I can check what is happening.

Thanks, Files attached.

Regards

David Skinner

07748 823273

2023-09-14-16-33-42.tzlog (12 KB)

2023-09-14-13-19-42.tzlog (136 KB)

2023-09-14-12-34-3.tzlog (13.9 KB)

Thanks for sending the log. It looks like it’s working from what I see.

Is the application window responding when you make changes?

Please try zooming in to the image further to check if there are any adjustments made. Let me know what you are seeing and I can send next steps once I have a better idea of the situation.