Pogram crashes after 2 times sharpening tool with diffenent settings
Steps to reproduce issue:
The picture format is ORF (Olympus RAW)
Select Sharpen tool, sharpen the subject (standard settings)
Select Sharpen tool, edit selection set to custom, select eye of subject.
While processing the program crashes
Topaz Photo AI [v3.3.0] on [Windows]
2024-10-20-17-00-24.tzlog (127.2 KB)
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Hi John, I send my DxDiag.txt to your dropbox.
I have the same problems on an iMac 2019 / Canon R7 RAW-Files / LR Classic / TOPAZ PHOTO AI 3.3.0
We want to ensure you have the latest GPU driver by updating it through the Device Manager > Display Devices window.
After you have done this, please reboot your machine and run some tests after this process and then if you are still experiencing problems.
You may want to try adjusting your AI Processor by following the steps below to see if it helps with this crashing error:
Open Photo AI
Go to Edit > Preferences > General
Set your AI Processor to CPU
Click Apply
Hi John,
Thanks for your reaction and advices.
I followed the steps you advised but sadly the problem still occurs.
It seems to happen slightly differend though.
I succeded to do 2 sharpening actions with different settings, but if I try to upscale as a last action, the program crashes again.
Hope this gives a bit more information to come to a solution.
Kind regards,
Twan Derksen
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Closed
December 19, 2024, 3:18pm
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