Please contact support. - Collect the logs: Help > Logging > Get Logs For Support - Contact: Help > Get Support

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2025-03-04-14-14-17-Main.tzlog (1.3 MB)

Looks to be a corrupt frame issue with the input file source.

Try running it through Handbrake and remuxing it to a standard H264 file and then bring it into Video AI for processing.

If that does not work, email the support team directly and send the updated logs for further review.

help@topazlabs.com

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