Please contact support. - Collect the logs: Help > Logging > Get Logs For Support - Contact: Help > Get Support

Topaz Video AI Bugs and Issues
1

Error : Please contact support.

  1. When I start to render the video then It shows error
  2. Dell G15 12th Gen Intel(R) Core™ i5-12500H 2.50 GHz 4 GB graphic card & 16 Gb ram
  3. Your log files (Help > Logging > Get Logs for Support)

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2

System not up to spec foe min requirement.

3

As @menditsa mentioned, your system is below the minimum system requirements for Video AI, feel free to share the app’s logs:

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

4

Hello but it was working perfectly before why did it suddenly just change out of no where and stop working. I paid 500aud for this!!!

If it was working fine before why would it crash Ike that?

5

These are logs for support:

https://drive.google.com/file/d/1RVof0rkfN3IUpqjwtDPhzBqXJnxFIiZG

6

It looks like a permissions issue with the project file/temporary file location that is located in the OneDrive cloud.

I recommend creating a new project on the local drive and try again.

File > New Project

7

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