Pink image instead of my photo

Im using Lightroom then Automate in Topaz. It’s always worked well. Suddenly today when I automate in Topaz first it doesn’t open Topaz. On the second attempt it opens slowly but the images are blank and pink. I did the latest update hoping to fix it but that didn’t help.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send me 1-3 original files where this problem is occurring when trying to use the Automate plugin.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

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