PhotoAI oddity

Jagged lines in PhotoAI

Steps to reproduce issue:

  1. Step 1 Look at original - nice smooth lines

  2. Step 2 Load original in gigapixel - nice smooth lines

  3. Step 3 Load ORIGINAL (not giga version) into PhotoAI - jagged lines

Topaz Photo AI [v2.1.4] on [Windows]

V2.1.4 was released last December. Maybe try a newer version?

1 Like

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

Thanks, I shall do. Bit surprising though, considering the PhotoAI is the newer package.

Thank you.

except of course it now wants more money…

Just as bad

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

Ok, I couldn’t save in the latest version as it wanted more money. I uninstalled and reinstalled 2.1.4.

Magically it has improved to the same quality as Giga. Any idea why this would be?

I am not 100% sure what changes may have occurred but it could have been some settings on either your machine or the application. Regardless I am glad that you are able to receive the proper edits you want with the application :slight_smile: