PhotoAI 1.2.7 is going down suddenly at processing noises again after refining subject.
I don’t know the procedure of reproduce, since PhotoAI going down not on same photo, same # of photos choosing on Lightroom. But it occurs 100% during “preview update” in my experience when choosing 5 or more photos,
This occurs on 1.2.7 (or 1.2.6 also). I don’t think this occurred before 1.2.5.
Steps to reproduce issue:
Step 1: select multiple photos on lightroom and start photoAI from plugin extras.
Step 2: customizing the photos 1 by 1 (usually select sharpening, and refining subject.
Step 3 sometimes PhotoAI is going down at preview update after refining subject
“Failed to copy “add support”” is shown on Lightroom.
Topaz Photo AI v1.2.7 on Windows.
Using i9, 64GB RAM, GeForce 3060 GPU.
This crash occurs even on 1.2.10.
On 1.2.10, it occurs almost 100% if editing multiple files.
But it also occur even at editing single photo.
How is the investigation progress?
I can’t use PhotoAI for now.
Unfortunately I don’t know how to reproduce the issue, but please let me know if I can help investigating the root cause, or possible workaround.
This can be a hint?
I noticed this crash occurred only on the photos taken with OM system OM-1. this crash didn’t occur the ones taken with Sony Alpha-1.
The crash have not occurred on more than 200 photos if using alpha-1. On the other hand, the crash occurred every time if the photos on OM-1 and editing more than 5 photos from lightroom.
So it looks the crash depends on the camera/lens profile or file size/pixcels.
Hope this helps to fix.
Here’re the data.
Data with crash
Camera: OM system OM-1
Lense: M.ZUIKO DIGITAL ED 150-400mm F4.5 TC1.25x IS PRO
Photo size: 5220x3912(ORF) ->5784x3888 (DNG)
Data without crash
Lens: SEL600F40GM * 1.4tc
Photo size:8660x5764(ARW) → 8640x5760(DNG)