Photo is blank when loaded into Topaz Photo 3

[jmkeeble]

I loaded a JPEG photo (taken with Olympus Digital Camera TG4) into Photoshop and then applied filter Photo AI.
The photo doesn’t load correctly as the screen is white but it seems like the background processes still run.

DxDiag.txt (161.4 KB)

When I import the photo directly into Topaz Photo AI it comes up correctly.

Steps to reproduce issue:

1. Step 1 Import photo into Photoshop
2. Step 2 Apply Topaz filter Topaz AI
3. Step 3 Abandon filter
4. Step 4 Import photo directly into Topaz Photo AI

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Which of the following Photoshop plugins are you using:

File > Automate > Topaz Photo AI

Filter > Topaz Labs > Topaz Photo AI

[jmkeeble]

I use Filter >Topaz Labs >Photo AI

[john.topazlabs (John S)]

Would you mind sending me the original image file to get a better understanding of the problem you are having with this particular type of image? You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[jmkeeble]

Just sent it to you John.

[john.topazlabs (John S)]

Thanks for sending in that file. I was not able to replicate this issue you are reporting however I re-examined your dxdiag file and it looks like we can try to update your GPU driver to see if this would resolve the issue.

Please use the following link to update your driver: Intel | Driver Update

After the update, let me know if you are still experiencing the problem.