Photo AI won't update

I keep getting an update notice, I hit update and it just returns [Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
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  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Download the installer from your account or the release thread on this forum and install using that.

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page