Photo AI will not save with enhance selected

Enhance is set by default, but the image will not save to PS until Enhane is unchecked. Sharpen and DeNoise do not affect the ability to save the file to PS.

When Enhance remains checked, progress bars suggest that the file is being saved, but the waiting circle spins for hours, if I let it. Once I uncheck Enhance, file quickly saves.

Doug Bolt

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Just checked to see if the failure to save behavior was the same on Win11. Yes. But Upscale, not enhance is what I should have identified in the above post. Using Photo Ai 14.0 on both Mac and PC.

@dbolt Thanks for reaching out.

This is a known issue where the Photoshop plugin doesn’t allow upscaling so it’s freezing when trying to save. Please disable auto-upscale in the Topaz Photo AI menu option > Preferences > Autopilot > Upscale > none.

If you need to upscale, you would have to process the image in Photo AI as a standalone. We appreciate your patience and understanding as we get this fixed for you.

Thanks for the info.

Right now I’m not able to activate my account for 1.4.1 even though I’m paid up until december 23. I have a thread going with support on the matter.


This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.