Photo AI V3 round tripping with Apple Photos

[jeff.sluder]

I thought I posted this morning but cannot find it.
Canon CR3 (Canon Compressed RAW) roundtripping from Apple Photos is not working. If I edit the photo in Photos first it round trips but when I send the unedited RAW file to Topaz, and save back to Apple Photos, it hangs up.

1. Step 1 Open Canon RAW (CR3) in Apple Photos & click Edit
2. Step 2 Click the 3 dots and select Edit with Topaz Photo AI
3. Step 3 Use Autopilot or any enhancement.
4. Step 4 click Save to Apple Photos
5. Step 5 sit back and watch the wheel spinning round and round.

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

First please make sure that Apple Photos is fully closed before proceeding.

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.