@paul.kirwan - can you test doing this:
- Open Photo AI, and before importing any files, go to Edit > Preferences > General
- In the AI Processor drop-down, change the Auto to CPU**.
- Import a file and process it.
Let me know if the same crash happens!
**Using CPU is a workaround, and if it does avoid the crash, it would confirm either something is happening with your graphics card. We are in discussions with Intel to see if they know why some cards are causing crashes and we need to have users on CPU.
