Photo AI v3.2.1 and v3.2.2 crashing

Topaz Photo AI Bugs and Issues
1

Photo AI 3.2.0 works fine, but both releases 3.2.1 and 3.2.2 crash within seconds of loading an image file (.dng, .jpg, .tif).
Steps to reproduce issue:

  1. Step 1
    Open program standalone or from within Affinity Photo.
  2. Step 2
    Load image file raw DNG, TIF or JPG.
  3. Step 3
    Photo AI crashes after a few seconds.

Topaz Photo AI [v3.2.1 & 3.2.2] on Windows 10 Home edition (64bit)

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2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Hi John,
I’ve sent the profile as requested.
Thanks
Paul

4

Same behaviour on my PC Win 11 Prof.
I’ve send you my profile of the PC too.
Thanks and best regards
Frank

5

I’m having the same problem…

6

I also sent mine as I have the same issues.

7

I have the same issue on my Mac Book Pro 16-inch, 2021 M1 Max with Mac OS 15.0

10

@jessicaj8521 @jenelle.kemper @Frank_B @paul.kirwan

Please make sure that you have the latest driver updated for your machine by following these steps:

  • Open your Device Manager

  • Go to Display adapters and double-click on your GPU. Then go to the Driver tab and Update the driver.

After you have updated your driver, let me know if you are still experiencing any problems, and I’ll keep an eye out for your reply here.

11

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12

Looks like the problem is solved. But needed to do some digging.
Windows Device Manager said I had the best drivers installed, just like the sample that appears in the topic. I tried the Update Driver anyway, which took me to Windows Updates. There was a cumulative update waiting, so installed that, which did nothing to help with the problem.
Next, I searched for drivers for my graphics card, which took me to the Intel support page. I had not realised that Intel have a tool that you install, which checks your system and recommends updates. I chose the clean install for the graphics drivers. Once done, the latest release of Photo AI worked. Hope this helps others with a similar issue.
Thanks John S for pointing me in the right direction.

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