Photo AI - Successful Log In But Fails to Authenticate

Topaz Photo AI Bugs and Issues
1

I need to use my Photo AI on my desktop. It works well on my laptop, but my Adobe Photoshop is on the desktop only now, and I can not process images on the laptop.

I have a permanent license for Photo AI version 3.3.

Steps to reproduce issue:

  1. Tried to open the app through the desktop shortcut
  2. It asked me to Log In. I did so and it directs to the Topaz site and says SUCCESSFUL
  3. The app fails during the Authentication process with a red bar
  4. The Log In window says: Network Error Server Issue. Please try again"
  5. The same things happen if I chose to Authenticate instead of Log In
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Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Hi.

Its usually your VPN blocking the activation, temporarily disable your VPN and try again.

If that doesn’t work then try this helpful link

Activation Issues | Account & Sales…_ga_M0K7E5583SMTczMjY3NzUyNC4xNjQ0LjEuMTczMjY3ODEwMS4xOS4wLjEzNjM1MTA3MzU.

Again if this doesn’t work then here’s the link to contact Topaz Support directly

Topazlabs Support Ticket
support@topazlabs.com

Hope this helps

3

Thank you! I will try that tonight.