Just updated Photo AI and now the steps run really long. I chose remove noise and it ran for at least 15 minuets. I now chose enhace and its been running for well over 20 minutes. Should I reinstall or reboot or what? Its never ran this slow before.
Thanks for reaching out. Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.
I should be able to determine what is happening and send next steps with this information.;
It does seem to run a bit faster after a cold boot, but still longer than I think it should take. Here is a long log trying to update and save the file. Please let me know what you find. Thanks you very much,
It looks like the graphics cards on this computer are underpowered for the processing.
Please visit this page, select your operating system (Windows) and click āFind Your System Profileā. Send me the system profile so I can check your system specs. Topaz Photo AI System Requirements
We can try updating your graphics drivers and see if that changes anything.
Greetings,
I see what you mean. the graphics card is just under-powered. I tried updating the driver but all the literature says that the driver is custom and should not be messed with. So I think I am stuck. Iāve also read that the driver can not be upgraded as it is so intertwined with the operating system. So, until I get a new computer it looks like the speed is the speed. Thank you very much for your time and expertise.
Regards,
Doug J.