Photo AI hung up

Photo AI hung up “some model files need to be re-downloaded before…”). I have a SLOW line (2.67mbps download). I cannot do that or update with this speed. This has interfered with my work day and I don’t know how to get back what I had before this.

Steps to reproduce issue:

  1. Step 1 Open photo
  2. Step 2 Open Pic
  3. Step 3 Hung up

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request