Photo AI freezes and will not export photo to Photoshop

Topaz Photo AI Bugs and Issues
1

I run Photo AI from Photoshop - both programs are up to date with updates. I can manipulate Photo AI, and when I go to export to Photoshop, the program freezes and will not export.

Steps to reproduce issue:

  1. Open Photo AI from PS
  2. Make edits with Photo AI
  3. Export to PS
  4. Program freezes and will not export

Topaz Photo AI 3.1.0 on [Windows/Mac]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

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3

Same issue here, if I use more than one feature in photo AI (ie sharpen and Denise) to get her than it freezes on export. Frustrated

4

Same issue here:
I am running 2023 macbook pro with 36gb of RAM.
I run Photo AI from Photoshop - both programs are up to date with updates. I can manipulate Photo AI, and when I go to export to Photoshop, the program freezes and will not export.

Steps to reproduce issue:

  1. Open Photo AI from PS
  2. Make edits with Photo AI
  3. Export to PS
  4. Program freezes and will not export
5

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

6

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