Photo AI denoise now blurs all subects regardless of setting strength

[michael.blanchard]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

Open Photo (JPEG)
Select denoise. Normal, Strong, Extreme all result in haze over the photo.

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[michael.blanchard]

Thank you John. The problem is so strange. I have never had an issue with sharpening or denoise. This same “fogging out" of the image happens when I use sharpening as a stand alone. Not sure why the mask of cloudiness is overlaying regardless of the tool I use. I suppose it could be an issue with my computer. I am on a MacBook pro running Sonoma 14.5. All my images are jpeg. The mask does lessen with Denoise when I move the slider to take less noise out. I will label the images and put in dropbox now. I appreciate the help.

[michael.blanchard]

[john.topazlabs (John S)]

Thanks for sending in those files; I was not able to replicate this behavior on my machine; however, I would like to get some more information about the machine you are using while this is occurring.

First, would you mind taking a screen recording of this behavior so I can see exactly what is happening with your workflow?

Loom is a great free application for this: Loom | Free Screen & Video Recording

Please send me your full system profile information so we can have a better understanding of the machine you are using:

How To Obtain Your System Profile (Mac)

We will also need the log files to understand what is happening on the machine and help troubleshoot this problem. You can find your log files by going to Help > Open Log Folder

You can securely submit your files to my Dropbox using the link below:

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[michael.blanchard]

John - thanks for continuing to look into this. Here is the link to the screen recording showing the problem. Please confirm you are able to view.

[michael.blanchard]

John - here is the system profile of my macbook. Let me know if you need anything else.
Michael.blanchard,MacBook Pro.spx (7.7 MB)

[michael.blanchard]

Here are the most recent log files - taken around the time I recorded the video
2024-07-02-20-22-42.tzlog (256.0 KB)
2024-07-02-20-41-52.tzlog (114.1 KB)
lastSessionFiles.txt (53 Bytes)

[john.topazlabs (John S)]

Thanks for sending in that informaiton. I do suspect this may be related to the machine you are using, would you try adjusting your AI Processor to see if we are able to get some more stable edits?

You can do this by opening Topaz Photo AI and going to Preferences > General and setting the AI Processor to either CPU or GPU. Run some test to see if this can resolve the problem with this blurring effect.