Photo AI creates a lot of fog in the image after denoise

Topaz Photo AI Bugs and Issues
1

After the last update to version 3.2.2. on a Windows 10 machine, Topaz Photo AI creates a lot of fog effect on any image when I apply the denoise function. Here is a screenshot:

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image1916×1204 78.3 KB

Should I reinstall the app?

2

We’ve had a few reports of this being a problem with recent updates, and it is usually associated with the system needing to meet the Minimum System Requirements or associated with the GPU driver. I suspect that your machine is more well-equipped than your father’s computer, judging by the screenshots you sent to us to review.

To investigate this problem better, we’ll need to examine your full system profile information. This will help us understand what might be causing this issue.

I would also like for you to try updating the GPU driver to ensure that you are on the latest updated driver for your card. You can do this by following the steps below:

  • Open your Device Manager

  • Go to Display adapters and double-click on your GPU. Then go to the Driver tab and Update the driver.

3

Hi, John!
Thanks for the reply. Ive checked the Minimum System Requirements of this software and compared them with my computers hardware specifications and I concluded that my PC doesn`t meet them.
I have a computer that runs Windows 10 with the latest updates of OS and drivers. It as a Intel Core i5-3470 CPU @3.2Ghz (4 cores), 8GB of RAM and an nVidia GeForce GTX 650 with 1GB of memory.

I want to say that before the last update, the software was working just fine. I am very upset that I cannot use this paid software anymore on my computer. I would like to downgrade to the last version that worked just fine right before the last update. Is it possible?

Thanks!

4

I would recommend reverting to a previous version of Photo AI using one of the following links:

5

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