Photo AI crashing in Windows during bulk processing

Having a problem with Photo AI crashing (just shutting down, no messages or anything, just goes away) while bulk processing images. Have never had it crash while manually using it. There doesn’t seem to be any specific time it does it. Sometimes it crashes after 10 photos, sometimes it will complete a folder of 45. Seems totally random. Didn’t know if anyone else was having the issue. I can’t replicate it identically, because it is random when it does it. Has been doing it since the update 2 or 3 days ago. But I’m a new user, so it’s possible it would have been doing it before as well.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

Will do! Thank you.

Here are the log files from the latest crash. This is a Lenovo Carbon X1 Gen 9, 16GB RAM and a 2TB SSD.

2023-07-04-11-09-1.tzlog.txt (374 KB)

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.