Photo ai crashes

Topaz Photo AI Bugs and Issues
1

Steps to reproduce issue:

test case : WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

  1. Step 1 - load the enclosed tif file and let auto-pilot do its thing
  2. Step 2 - I change the Remove Noise from Normal to Strong
  3. Step 3 - Crash

Tif was created from raw with DPP4 (canon official software) , in dpp noise reduction & unsharp mask are canceled , lens correction enabled .

in Topaz Photo AI
lens correction is off
subject type - default

No log since it crashed - the latest log is from previous session and irrelevant.

Topaz Photo AI [v1.3.4] on [Windows 11]

3

@amir.barenholtz Thanks for reaching out and uploading the files.

I was not able to reproduce the crash on my computer which means it’s likely a hardware conflict.

There should still be a log file for the session where it crashed. Can you reproduce the issue with the same image and settings and get the logs after that?

5

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