Photo AI crashes when in use on Ps Lightroom Classic and whenused independantly

Topaz Photo AI Bugs and Issues
1

Topaz Photo AI constantly shuts down when being used through PS Lightroom Classic or independantly. Latest update regarding Nvidia cards was carried out and programme worked initially but has now gone back to crashing when being used. Turned off Face Detection to see if that helps like previous advice but program still fails and crashes during processing.

I have tried to run program with one single photo to multiple photos with no success.

PhotoAI Crash Log image uploaded

2023-09-20-16-54-57.tzlog (13.5 KB)

PhotoAI crash log
PhotoAI crash log1101×973 149 KB

Windows 11 Home Version
Processor 12th Gen Intel(R) Core™ i9-12900K 3.19 GHz
Installed Ram 32.0 GB (31.7 GB usable)

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please get Topaz Photo AI to crash 3 times. Then open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach all the logs to your reply so I can check the contents.

The log you shared does not have information on the crash unfortunately.

1 Like
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2023-09-20-18-22-44.tzlog (167.8 KB)
2023-09-20-18-23-56.tzlog (109.6 KB)
2023-09-20-18-24-59.tzlog (202.0 KB)
2023-09-20-18-26-11.tzlog (188.5 KB)
2023-09-20-18-27-39.tzlog (10.5 KB)

It is happening everytime I use it now.

4

Still the same problem with the same fault code

2023-09-21-11-14-18.tzlog (96.0 KB)
2023-09-21-11-14-57.tzlog (309.3 KB)
2023-09-21-11-21-30.tzlog (114.8 KB)
2023-09-21-11-23-3.tzlog (123.6 KB)
2023-09-21-11-26-58.tzlog (10.5 KB)

5

Thanks for sending the logs. It looks like the Remove Noise - Raw Strong model is crashing every time.

Please try changing the default model to Normal to prevent the crash, then try the other models to see if they have issues.

image
image897×862 78 KB

We are likely removing the v1 models soon if the v2 models are working.

6

Changed the Default model to Normal as suggested and so far that has worked ! :ok_hand: :+1: :+1: :+1: :+1:

Thanks Very Much

7

Wonderful news. We will be looking into a fix for this issue in the meanwhile.

8

Excellant:+1: :+1:

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