Photo AI crashes ever time

Topaz Photo AI Bugs and Issues
1

I updated Photo AI to 3.2.1 and now it crashes every time I use it. Won’t work at all.

2

That’s the same for me also?

3

@alanforshee @chrismcnickle

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

4

Hi John

I have managed to resolve the problem, Ange Labbé-Dulude, Photo AI Support Specialist got back to me, we fixed it as below:-

Can you test this as a first step:

  1. Open the app, go to Edit > Preferences > General > AI Processor

  2. Put the AI Processor to CPU and click apply.

  3. Reimport a file. If an error occurs, please send in a screenshot.

Putting the AI Processor into CPU was the fix that worked.

Thanks
Chris

3 Likes
5

That recommended fix did fix the problem. It no longer crashes. Thank you!

1 Like
6

Fixed mine has well!! They should be blasting this out there in an email.

1 Like
7

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