Photo AI crashes computer

[Bob777]

Photo AI causes computer to shutdown without warning, often when clicking on the save button. Sometimes while processing an image. Find myself holding my breath when ever using the app. Actually, I use it much less than before; only when nothing else will do. Which is frustrating.
Time of this report: 6/12/2023, 11:43:03
Machine name: HP
Machine Id: {BC4A0FD1-0898-4413-AC93-43EA204123F4}
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: OMEN 30L Desktop PC
BIOS: F.12 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
Memory: 16384MB RAM
Available OS Memory: 16272MB RAM
Page File: 12237MB used, 10690MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.6
DxDiag Version: 10.00.22621.0001 64bit Unicode

[tim.he]

@Bob777 Thanks for reaching out.

It’s likely the computer is not powerful enough and it’s running out of RAM when you use Photo AI.

Please send me your full system profile information so I can check if your drivers are up to date.
How To Obtain Your System Profile (Windows)

This will give me some more information than what you’ve already uploaded.