Photo AI can't open DNG files created by Adobe DNG converter

[jack.obrien-6815]

On a Mac Studio, I convert my Nikon RAW files to DNG using Adobe DNG converter. I have been (up until today) then opening the DNG files with Photo AI, no problems. Now I get an error, “Image is not supported”.

Steps to reproduce issue:

1. Convert Nikon RAW file to DNG using Adobe DNG
2. In macOS Finder, I right click on the file and select “Open in Topaz Photo AI”

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Topaz Photo AI [v1.4.1] on [Mac]

[AiDon]

Don’t forget to post the settings you are using in the DNG converter as compatibility may be an issue.

Also what is the camera model and type of RAW image.

[jack.obrien-6815]

It was fixed in today’s update (1.4.2)

[tim.he]

@jack.obrien-6815 I’m glad we could get this fixed for you. Let us know if you have any other questions.

[jack.obrien-6815]

Thank you, love the software.